Refund policy

RIGHT OF WITHDRAWAL

Protoflash's returns policy allows, in accordance with Legislative Decree 206/2005, to return the purchased item without having to specify the reason, within 14 working days from the delivery of the Product and to return the ordered volumes provided that they are in the same state in which they were received.

Pursuant to art. 5 of the Decree, the Customer (if he/she qualifies as a "consumer" pursuant to art.1 letter b of the Decree) has the right to withdraw from the contract and to return the volumes ordered as long as they are in the same state in which he/she received them. This return can be made without any penalty and without specifying the reason.

The right of withdrawal must be exercised by the customer, under penalty of forfeiture, by sending an email to resi@smargiasso.com.

All returns must be authorized by Protoflash. Once this authorization has been received, the customer may return the product to the following address: Protoflash Concept Store s.r.l via Madonna dell'Olio 271 Aversa (CE) 81031

The shipping costs will be borne entirely by the customer, and will not be accepted packages in cash on delivery.

Once received the products and verified their integrity, if the volumes are not damaged and, in the case of sealed material the same have not been opened.

Protoflash will, as soon as possible and in any case in accordance with the terms and procedures provided for in this regard by art. 5 paragraph 7 of the Decree, to credit the customer the cost of the volumes returned, retaining, where necessary, the amount of any shipping charges not paid by the customer, which will remain permanently charged to the customer. The right of withdrawal can not be exercised by the customer in the event that the products purchased consist of sealed material, which has been opened by the customer or if the products are damaged.

The right of withdrawal can not be exercised by the customer if the products purchased consist of sealed material that has been opened by the customer, or if the products are damaged.

Right of Refund:
The purchaser will be refunded as soon as possible and no later than 14 days after the date on which the right of withdrawal was exercised, of the full amount paid, in its original packaging and equipped with all its accessories, in accordance with the terms and procedures provided by D. Lgs. 21/2014 - implementing Directive 2011/83/EU on consumer rights - entered into force on 14/6/2014.